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Olymptrade Par Shikayat Ka Hal Kaise Hota Hai |
Olymptrade mein, hum aapke maslon ko jald aur sahi tareeqay se hal karne ke liye pur-azm hain. Humne ek wazeh escalation path banaya hai taaki aap is process ko aasani aur tezi se samajh saken. Yeh article shikayat hal karne ke step-by-step tareeqay ko batata hai, jisse aapko pata chalega ke kya tawaqqo (expect) karni hai aur har step mein kitna waqt lag sakta hai.
Aapka Support Path |
Zyadatar masle hamare advanced chatbot ya live support team ke zariye jald hi hal ho jate hain. Lekin, zyada pecheeda (complex) mamlaat ke liye, hamare paas aapke case ko aage badhane ka ek seedha sa process hai. In steps ko follow karne se hum aapki shikayat ko waqt par hal karne mein madad milegi.
Zaroori Baat:
Yaad rakhein, aapko in steps ko tarteeb se follow karna hoga. Steps ko bypass karna, teesre fareeq (third parties) ko CC karna, ya seedha bahar ki adaron se raabta karna aapki shikayat ke hal mein deri kar sakta hai aur hamari madad karne ki salahiyat ko kam kar sakta hai.Mazeed tafseelat ke liye, aap hamare Service Agreement mein Paragraph 5: Claims Procedure and Dispute Resolution bhi dekh sakte hain.
| Marhala | Hal Hone Ka Waqt | Kya Hoga? |
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✅ Shuru Customer Support ko submit |
Fauran |
Aapka pehla raabta hamari Customer Support team se hoga. Zyadatar masle hamare advanced chatbot ya live agents ke zariye fauran hal ho jate hain. Agar mazeed tawajjo ki zaroorat hui, toh hamari team aapko agle marhale par jane ki hidayat degi.
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✅ Pehla Marhala Customer Service Executive Team Tak Badhana |
5 working days |
Agar 35 din ke andar masla hal na ho ya aap ghair-mutmain hon, toh aap Customer Service Executive team ko email karke shikayat ko aage badha sakte hain. Aapko ek shikayat reference number milega aur account verification ka silsila shuru hoga.
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✅ Doosra Marhala Claims Department Ka Jaiza Aur External Dispute Resolution (EDR) |
10 working days |
Agar phir bhi masla hal na ho, toh apni shikayat Claims Department ko aakhri jaize (final review) ke liye bhejein. Aapka account verified hona zaroori hai. Hum 10 working days ke andar isko hal karne ki koshish karenge.
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Gaur karein: Agar aap kisi External Dispute Resolution (EDR) body ya kisi regulatory authority se raabta karne ka soch rahe hain, toh woh aam taur par yeh saboot maangte hain ke aapne pehle hamara androoni shikayat ka amal (internal complaint process) poora kar liya ho. Isi wajah se hum hamesha aapko yeh salah dete hain ke hamare saath mil kar poore steps se guzrein — yeh aksar zyada tez, seedha, aur maslon ko behtar tareeqay se hal karne mein madadgar sabit hota hai.
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