Pending Deposit - All you need to know!

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Understanding Pending Deposit: Causes, Steps, and Resolutions

Occasionally, deposit transactions may remain pending due to delays or unforeseen circumstances. While this is an uncommon issue, we understand it can be concerning. This article provides detailed information about what happens in such cases, what you can expect, and the steps to resolve it.

Why does this happen?

Deposits may sometimes remain pending due to delays or unforeseen circumstances during the transaction process.

The good news is that these deposits are traceable and resolvable, and we are here to assist you at every step.

What happens next?

7 working days have not passed

7 working days have passed

If a transaction is interrupted, the funds are usually in the process of being reversed since it has been deducted.

If the refund has not been processed within the standard timeframe, further investigation is required.

What You Can Do:

1️⃣ Wait until the 7th working day from the date of deposit.

2️⃣ If your funds are not returned by the expected date, contact us for immediate assistance.

3️⃣ You can upload this statement directly in your account task or share it with our support team.

Refunds are typically handled automatically by the payment provider within 7 working days, requiring no action on your part.

What You Can Do:

1️⃣ Log in to your account, check for document requests, and provide any needed information promptly to expedite the process.

2️⃣ Additionally, submit a bank statement that includes all transactions from the deposit date to today and clearly shows the account holder's name.

You can upload this statement directly in your account task or share it with our support team.

How will the issue be resolved?

Once we have the required details, we will:

🔍 Trace the transaction with our payment partners.
💰 Ensure your funds are either:
1. Returned to Your Payment Source: This is the most common resolution.
2. Credited to Your Trading Account: In some cases, we can add the amount directly to your trading account for immediate use.

Key Points to Remember

⏳ Refund Timeframe: Most refunds are processed within 7 working days. However, please note that in some cases, it may take up to 30 days for the funds to be returned.

📝 Documents May Be Needed: Additional documents, such as a bank statement, may be required to help us investigate faster. Please note that these documents are only needed when specifically requested or after the 7-day period has passed.

🤝 We Are Here to Help: Our team is always available to assist you with any concerns you may have.

⚠️ Sometimes it can take longer to investigate the issue, but we will walk you through every step.

What makes this process better?

We have significantly improved 🔧 our systems to resolve these deposits faster and more effectively.

Your funds are always safe, and we will ensure they are returned to you or made available for your trading activities.

Still need help?

Customer Support

If you have questions or need assistance at any stage, don’t hesitate to contact us. We’re here to make sure your experience remains smooth and worry-free.