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Deposit steps |
Your deposit will be credited in just 1 hour.
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Tips & Tricks |
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Double-check the wallet phone number or account details entered. Always check your CellPay balance to ensure it's enough for the deposit.
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Make sure your CellPay app is updated to the latest version for smooth transactions.
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Make sure your CellPay account and linked bank wallet are active and verified — inactive or unverified accounts may cause the transaction to fail or remain pending Avoid potential declines by completing your account verification early. |
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Transfer the exact amount in one transaction using your account. Submit the transaction ID once the payment is made. |
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Dealing with deposit errors |
Most deposit errors are resolved by waiting 15min before trying a new deposit or perfoming basic troubleshooting.
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Be aware of CellPay daily transaction and monthly limits to avoid deposit issues. If you’ve hit a transaction limit or error, wait before attempting another deposit. |
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Always check your CellPay balance to ensure it's enough for the deposit and it's completed within the platform’s time limit. |
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Ensure the payment amount matches the requested amount exactly. |
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If you face app issues during a deposit, update your CellPay app for a smoother transaction process. |
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Confirm with the user that their CellPay account is active and verified, and that they’re using the correct country/currency settings. |
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Keep tracking the network/connection quality; internet interruptions or premature closure of the app may cause the transaction not to complete correctly. |