Troubleshooting - All you need to know!

To read this article in full screen, please click here. 

The screen froze, the asset menu is not loading? 🥶Technical issues can happen, but don’t worry! We are here to help you solve them. 🦾

Here are some tips and tricks 📝 to improve the performance of the platform: 

✅ Google Chrome 

Use Google Chrome to open the platform, it has better compatibility with our platform that other browsers. If you use Chrome and still face issues, please turn off all extensions. Check your extensions using this link.

Here’s how to do it: 

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✅ Internet Connection 

Make sure your internet connection speed if 30 Mb/sec or higher. You can check the speed of your connection on this website.

Here’s what it should look like: 

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You can also try changing your Wi-Fi connection. If you can not change your Wi-Fi, you can set a Wi-Fi hotspot using your mobile device. Here's how to do it on an Android and on an iPhone or iPad. 

🤔 Changing your internet connection solves the issue? There might be a trouble with your Wi-Fi provider. If that is the case, we will need more info. Please contact our customer support to help you solve this issue. 

✅ Cache and cookies

Clear the cache and cookies of your browser regularly. Learn how to do it on Chrome here. 

Here’s how to do it: 

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✅Ccleaner

Ccleaner is a free tool which allows you to easily clean your PC, boosting its speed and removing unwanted files. Use it to improve the performance of your device, or simply to restore disk space by deleting running low on storage or virus-infected temporary files. You can download it using this link.

Here's what it looks like: 

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✅Reinstalling the app

If you are facing any issue while using our desktop or mobile app, try re-installing it in your device. Make sure you download the most recent version of our apps from the official page - https://olymptrade.com/pages/download/.  

Here's what it looks like: 

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✅ VPN

A VPN or a virtual private network is a mechanism that allows you to hide your IP address. These programs can affect the performance of the platform. Make sure to turn off all IP-address hiding programs and VPN while trading. 

Here’s what it can look like in the browser: 

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Here’s how it looks like in an iPhone: 

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Here’s how it looks like in an Android: 

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❌The issue persists? 

We are very sorry to hear that 😢 Please tell us more about what happened using this link. Remember to include this info: 

• Description of the issue, and your actions before the issue took place.
• A screenshot of the error or issue you are facing. 
• What is the model and brand of your device?
• What is the Operating System (OS) of your device? (Windows, Android, iOS, MacOS)
• A screenshot of your internet connection speed. 

We might need more information to investigate this issue for you 🔍 Please be ready to provide additional screenshots of your browser's console or HAR files. Don't worry, we will walk you through it! 

If you found this article useful, don't forget to give it a thumbs up 👍!