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| The screen froze, the asset menu is not loading? Technical issues can happen, but don’t worry! We are here to help you solve them. |
Browser issues: Google Chrome, Cache & cookies |
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Open the platform using Google Chrome; it is more compatible with our platform than other browsers. If you use Chrome and still face issues, please turn off all extensions. Check your extensions using this link. |
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Clear the cache and cookies of your browser regularly. Learn how to do it on Chrome here. |
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Connection issues: Internet speed, VPN |
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Make sure your speed is 30 Mb/sec or higher. You can check the speed of your connection here. Try changing your Wi-Fi connection or set up a Wi-Fi hotspot using your mobile device. Here's how to do it on an Android and on an iPhone or iPad. |
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A VPN, or virtual private network, allows you to hide your IP address. These programs can affect the platform's performance. Make sure to turn off all IP-address hiding programs and VPNs while trading. It can be turned off from your mobile device’s settings. |
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Device issues: Ccleaner & App Reinstallation |
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| Ccleaner is a free tool that allows you to easily clean your PC, boosting its speed and removing unwanted files. Use it to improve the performance of your device or simply to restore disk space by deleting running low on storage or virus-infected temporary files. You can download it using this link. |  |
| If you are facing any issues while using our desktop or mobile app, try re-installing it on your device. Make sure you download the most recent version of our apps from the official page: https://olymptrade.com/pages/download/. |  |
The issue is not resolved? |
Share this info with us:
- Description of the issue and your actions before the issue took place.
- A screenshot of the error or issue you are facing.
- What is the model and brand of your device?
- What is the Operating System (OS) of your device? (Windows, Android, iOS, MacOS)
- A screenshot of your internet connection speed.
Once you are ready, contact us by clicking 'Customer Support' below 👇
| Customer Support |
We might need more information to investigate this issue for you 🔍 Please be ready to provide additional screenshots of your browser's console or HAR files. Don't worry, we will walk you through it!
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