Verification - Mandatory Process

Mandatory verification process

The verification process is an identity check to ensure the security of your account and all your financial transactions.  

When verification is requested mandatorily in your account, you will receive a notification in your registered email address.

You will also receive notifications in the app and the web versions of the platform. 

Alternatively, you can access our verification section using this link.

When you need to pass verification

Mandatory verification can be requested when you attempt any financial transaction on the platform.

Also, when changing your contact information or two-factor authentication systems. However, there might be other factors as described in our KYC Policy. 

In some cases when verification is requested mandatorily   restrictions might apply  until verification is completed.  

Verification documents

🤵 Proof of identity 

To verify your identity, you can upload your passport, national identity document (ID), or driving license. Your document should contain your name, date of birth, and photograph.

🤳 3D selfie

To upload your 3D selfie, position your face in the frame and move your head in a circle. The instructions will be on the platform during verification. 

🏡 Proof of address 

You can confirm your residence through the Geolocation function. Alternatively, you can upload a document like a bank statement or a utility bill with your full name, address, and issue date.

Check out  this article  for more tips and examples!

💳 Proof of payment

The documents needed to verify your payment depend on the method you used to deposit on the platform. Usually, the document or picture should contain your name, date, and deposit amount.

Check out  this article  for more tips and examples!

Document check timeframe 

Once you upload your documents the verification process can take from 24 hours up to 5 working days. 

You will receive an email or SMS notification about your verification status. You can also track the verification status in your profile.

You can complete the verification process at any time. However,  restrictions might apply after 14 days since the verification was requested.  The exact time you have to verify your account will be found in the notification email.