Verification - Mandatory Process

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The verification process is an identity check to ensure the security of your account and all your financial transactions.  

✅When do I need to pass mandatory verification? 

Mandatory verification can be requested when you attempt any financial transaction on the platform. It can also be requested when changing your contact information or two factor-authentication systems. However, there might be other factors as described in our KYC Policy. 

💡 In some cases when verification is requested mandatorily restrictions might apply until verification is completed.  

📝The needed documents

During mandatory verification, you need to upload the following:

• Proof of identity 

You can upload your passport, national identity document (ID), or driving license to verify your identity. Your document should contain your name, date of birth, and photograph.

You can get useful tips to verify your identity document in this article. 

• 3D selfie

To upload your 3D selfie, position your face in the frame and move your head in a circle. You will find the instructions on the platform during verification. 

Check out this article for more information about how to take a 3D selfie.   

⚠ You might also be requested to upload the following: 

• Proof of address 

You can confirm your residence through the Geolocation function. Alternatively, you can upload a document with your full name, address, and issue date. The issuing date should be less than three (3) months ago. Here are some examples of documents you can use to verify your address: 

• Bank Statement
• Electricity, Water, or Gas Bill
• Mobile phone or landline phone bill
• Internet bill

Read more about the verification of your proof of address in this article.

• Proof of payment

The documents needed to verify your payment depend on the method you used to deposit on the platform. Usually, the document or picture should contain your name, date, and deposit amount.

 You can find a list of payment methods and how to verify them in this article.  

⏰Verification timeframe

Once you upload your documents, the verification process can take from 24 hours up to 5 working days. 

You will receive an email or SMS notification about your verification status. You can also track the verification status in your profile.  

🤔Verification steps

When verification is requested mandatorily in your account, you will receive a notification in your registered email address. Follow the steps in the email to complete your verification process. You will also receive notifications in the app and the web versions of the platform. 

Alternatively, you can access our verification section using this link.

💡 How much time do I have to complete verification? 

You can complete the verification process at any time. In some cases, restrictions might apply after 14 days since the verification was requested. However, you will find the exact time you have to verify your account in the notification email.

You will receive an email or SMS notification regarding your verification status. You can also track the current status of your verification in the 'Account Verification' section. 

🎥 Here's a video about the verification process: 

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