Help CenterTo view this article in full screen, click on this link.
The verification process is an identity check to ensure the security of your account and all your financial transactions. We recommend passing the verification process voluntarily, smoothly and at your own pace!
💡 You can choose to verify your account voluntarily at any time.
📝What documents do I need to upload?
During voluntary verification, you need to upload:
Proof of identity
You can upload your passport, national identity document (ID), or driving license to verify your identity. Your document should contain your name, date of birth, and photograph.
You can get useful tips to verify your identity document in this article.
3D selfie
To upload your 3D selfie, position your face in the frame and move your head in a circle. You will find the instructions on the platform during verification.
Check out this article for more information about how to take a 3D selfie.
⏰Verification timeframe
Once you upload your documents the verification process can take from 24 hours up to 5 working days.
You will receive an email or SMS notification about your verification status. You can also track the verification status in your profile.
🤔Verification steps
- Go to our verification section using this link.
- Check out the informative video and click 'Start Verification.'
- Upload your documents following the instructions in the form.
You can also access the verification area in the 'Settings' tab of your Profile. Here's how:
✨Why should I verify my account voluntarily?
- Requesting the verification process voluntarily allows you deposit with Visa cards.
- Voluntary verification has no time limits or restrictions. You can upload your documents at your own pace!
- Ensures hassle-free transactions with your account in the future.
- It has less requirements than the mandatory verification - just your ID and a Selfie.