Verification - All you need to know!

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✨ Verification process

The verification process is an identity check to ensure the security of your account and all your financial transactions. To verify your account, you will need to upload your National ID and 3D selfie. Sometimes you might have to upload your proof of payment and proof of address.

🤔How can I verify my account?

• Go to our verification section using this link.
• Upload your documents following the instructions in the form. 

⏰Verification timeframe

Once you upload your documents the verification process can take from 24 hours up to 5 working days. 

You will receive an email or SMS notification about your verification status. You can also track the verification status in your profile.

📝 Verification documents

Proof of identity 

You can upload your passport, national identity document (ID), or driving license to verify your identity. Your document should contain your name, date of birth, and photograph.

You can get useful tips to verify your identity document in this article.

3D selfie

To upload your 3D selfie, position your face in the frame and move your head in a circle. You will find the instructions on the platform during verification. 

Check out this article for more information about how to take a 3D selfie. 

Proof of address 

You can confirm your residence through the Geolocation function. Alternatively, you can upload a document with your full name, address, and issue date. The issuing date should be less than three (3) months ago. Here are some examples of documents you can use to verify your address: 

• Bank Statement
• Electricity, Water, or Gas Bill
• Mobile phone or landline phone bill
• Internet bill

Read more about the verification of your proof of address in this article.

Proof of payment

The documents needed to verify your payment depend on the method you used to deposit on the platform. Usually the document or picture should contain your name, date, and amount of the deposit.

 You can find a list of payment methods and how to verify them in this article.  

🎥 Here's a video describing the verification process:

The verification process can be voluntary or mandatory. However, verifying your account voluntarily it's smoother!   

💡 Voluntary verification

You can choose to verify your account voluntarily at any time.

The needed documents

During voluntary verification, you need to upload:

• Identity Document (National ID)
• 3D selfie 

Duration to upload the documents

When you request voluntary verification of your account you can upload your documents without a time limit. 

Read more about the Voluntary Verification process here.

💡 Mandatory verification

Mandatory verification can be requested when you attempt any financial transaction on the platform. However, there might be other factors as described in our KYC Policy.

The needed documents

During mandatory verification, you need to upload:

• Identity Document (National ID)
• 3D selfie 

You might also be requested to upload: 

• Proof of address
• Proof of payment

Duration to upload the documents

You will have 14 days since the official request of the Company to complete the mandatory verification.  

Read more about the Mandatory Verification process here.  

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